0 item(s) in cart Frequently Asked Questions
Getting Started | Frequently Asked Questions | User Guide | PricingPlease use .jpg / .jpeg files for uploading your images
- Start with the largest images you can get out of your digital camera or scanner.
- The original image as viewed on screen in 72 dpi should be 2 to 4 times bigger than its size on paper.
- If the image is too low a resolution, a warning will be displayed to notify you before you complete the order.
This indicates that your image is low resolution.
We do not offer custom covers at the moment but we will offer it in the future.
Our minimum number of pages is 20 and maximum number of pages is 120.
- If you are having issues with Memories Publisher, here are some things to check:
- Make sure your operating system meets or exceeds the system requirements.
- Make sure all OS updates have been installed.
- Make sure your Java is up to date. (http://java.com/en/)
- Try closing other programs before starting Memories Publisher.
- Contact your RedTag representative for further help.
Shipping & Handling
No, we do not ship to a PO Box address. UPS, our shipping service provider, will not deliver to a PO Box address.
One order cannot be split and shipped out to more than one address. If you would like items shipped to different addresses you will have to place a separate order for each address.
We currently only use UPS to ship our packages.
At this time, all orders are shipped using our UPS account.
Yes, all international customers are responsible for paying custom fees (ie: taxes, duties, etc.) to UPS upon receiving their order. We only charge you for shipping.
The turnaround for Photobooks and Posters is 7-9 days, not including shipping time. Shipping time will vary depending on destination.
Placing & Tracking an Order
No you don't have to sign-up or log-in to place an order. You can go through the entire shopping process as a guest or you can choose to become a member by registering for an account. Creating an account gives you the ability to save your artwork in the Advanced Designer, access past orders for fast and easy reordering, check order status 24/7, and participate in the Magic Number Rewards Program.
After logging in, if you have already registered, you can check on your order status by clicking on "My Account" in the top menu and then clicking on the "Order Status" link. Orders placed using guest checkout will not be included in your order history.
To address any questions or problems with your print order, please contact the representative assigned to you. Your representative's contact information is available at the bottom of your order confirmation emails or under your account tab once you are logged-in.
